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IT Service Desk Analyst, UK

Office Location: Bradford on Avon

Salary: Competitive salary, comprehensive benefits, agile working

Discipline team: IT

 

Job Description

Due to expanding workloads owing to continuing growth as part of SLR’s ongoing ambitious global expansion plans, we are looking to appoint a service desk analyst to support the work of the European IT team from the company’s Bradford On Avon based office; supporting SLR’s European team of over 430 Environmental, Advisory and Engineering Consultants.

The successful candidate will have a fantastic opportunity to join a growing and respected global multi-disciplinary environmental consultancy, supporting the company’s staff with technical hardware and software issues. The successful candidate will show an enthusiastic approach to problem solving an array of first line support cases.

The successful applicant will be offered a fantastic opportunity to join a busy team providing a range of first line support across the European business, with outstanding scope for progression within the team; and expert training provided by our talented in-house IT experts and approved third parties.

Along with a competitive salary, a comprehensive range of benefits is offered including healthcare, pension, 25 days annual leave (plus statutory), business class travel insurance and much more.

Our staff agile working, which allows them to tailor their working hours around core business hours in a way that works for them and their unique personal circumstances. Coupled with this we have family friendly policies and flexible working, to ensure our staff can maximise their work life balance and meet the needs of personal and professional life. We have a structured career framework and regular reviews to help ensure our staff can take advantage of opportunities to progress.

MAIN DUTIES AND RESPONSIBILITIES

The successful candidate will be part of a technical support team that covers our European staff region handling all first line based support tickets and will be the first point of contact for all IT related issues. Including but not limited to; computer hardware and software, phone systems, mobile devices, printing devices, backup checking and resolving, network patching and technical documentation completion.
You will be required to assist the team with various project related tasks, which will involve working outside of core office hours.
This is an internal support role and we are seeking a confident and outgoing individual that is happy to speak to our staff in person or over the phone and that has the potential to learn and grow into our small European based team but also be part of a growing move to a global service desk platform.

PERSON SPEC – SUMMARY

Candidates should be able to demonstrate:

  • Demonstrable relevant experience in a similar service desk environment/helpdesk role
  • Good knowledge of Microsoft Windows operating system, Office suite, Android Operating System and Sophos Antivirus would be advantageous
  • Strong communication skills and the ability to communicate effectively with both internal staff and external partners/suppliers
  • Competent problem solving skills, and the ability to take ownership of a task and ensure all tasks are seen through to a successful resolution
  • A genuine interest in developing their career within IT

APPLICATIONS

To apply for this position please submit your application using the link on this page.

SLR Consulting is an equal opportunities employer but our expectations go beyond just complying with legislation. It is SLR's intention that active steps are undertaken to ensure that opportunities are open to all and that as a business, we continue to strive to promote diversity and inclusion and reduce the gender pay gap.

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